At Filstor, we aim to deliver your order quickly, safely, and efficiently. Whether you're purchasing a single storage bin or fitting out an entire warehouse, we'll keep you informed throughout the delivery process.

Delivery Areas

We deliver throughout mainland UK using a network of trusted parcel and pallet carriers.

For deliveries outside mainland UK, including the Scottish Highlands & Islands, Northern Ireland, the Channel Islands and other offshore locations, please contact us for a quotation before placing your order, as additional delivery charges or extended lead times may apply.

Delivery Charges

We use various carriers to keep delivery as efficient and cost-effective as possible. Costs are as below:

• Carriage is £4.96 + VAT  (£5.95 inc VAT) on any order UK Mainland Deliveries (see mainland exclusions in point 3) up to £200 ex VAT (£240 inc VAT)

• Orders over £200 ex VAT (£240 Inc VAT) we offer free delivery on UK Mainland Deliveries (see mainland exclusions in point below)

• Northern Ireland, Isle of Man, Channel Islands, Highlands, Northern Scotland, Isle of Wight and some areas of Cornwall will be subject to an extra shipping charge. Please call 01430 410450 prior to placing an order for a price. We will contact you after your order is placed to advise you of this charge prior to dispatch.

Delivery Lead Times

Lead times vary depending on the product you order.

Typical delivery times are:

Individual product pages contain the most accurate delivery information. 

Next Day Delivery

We can provide a 24hr delivery service, but we would advise that your order needs to be placed before 12pm with our Office Team to guarantee next day. Prices are on application and can be arranged by calling our Customer Care Team on 01430 430 999 (Office open Mon-Fri 8 am - 5.00 pm) 

Order Confirmation

Once you've placed your order, we'll send an order confirmation by email.

When your order has been dispatched, you'll receive a dispatch confirmation and tracking information where available.

Tracking Your Order

Most deliveries can be tracked online.

Once your order has been dispatched, we'll email your tracking details so you can monitor its progress.

Some larger pallet deliveries may not offer live tracking, but our team can provide updates if required.

Delivery Notifications

Depending on the carrier, you may receive:

• Dispatch confirmation

• Estimated delivery date

• Delivery time slot

• Driver updates on the day of delivery

Please ensure the contact details provided with your order are correct to receive these notifications.

Pallet Deliveries

Many of our larger storage products are delivered on pallets.

Please note:

• Deliveries are typically made using a tail-lift vehicle.

• Kerbside delivery is standard unless otherwise agreed.

• The driver is not able to unpack or position goods inside your premises.

• Customers should ensure suitable access is available for large delivery vehicles.

If access restrictions apply, please let us know before placing your order.

Specific Delivery Dates

If you require delivery on or after a particular date, please contact us before placing your order or include your requirements during checkout.

Whilst we cannot guarantee all requested dates, we'll always do our best to accommodate your requirements.

Missed Deliveries

If delivery cannot be completed because:

• Nobody is available to receive the goods

• Access restrictions prevent delivery

• Incorrect delivery information has been provided

Additional delivery charges may apply for re-delivery. 

Inspecting Your Delivery

Please inspect your order as soon as possible after delivery.

Before signing for goods, where practical:

• Check the packaging for visible damage.

• Ensure the correct number of packages or pallets has been received.

• Report any concerns to the delivery driver where possible.

If damage is discovered after delivery, please notify us as soon as possible.

Damaged or Missing Goods

If your order arrives damaged or incomplete:

1. Take photographs of the goods and packaging.

2. Retain all packaging where possible.

3. Contact our Customer Service team with your order number.

4. We'll investigate and arrange a replacement, parts or another suitable resolution as quickly as possible.

Delivery Restrictions

Some products are exceptionally large or heavy and may require:

• Specialist delivery vehicles

• Mechanical unloading equipment

• Additional delivery services

If this applies to your order, our team will contact you before dispatch.

Need Help?

If you have any questions about delivery, tracking or lead times, our team is here to help.

Contact us via:

• Telephone: 01430 430 999

• Email: sales@filstor.com

• Contact Form: Available on our website

Delivery FAQs 

Do you offer next-day delivery?
Selected stock items may be available for next-working-day delivery. Please check the product page or contact us before ordering.

Can I collect my order?
Collection may be available for certain products by prior arrangement. Please contact us before placing your order.

Can you deliver directly to site?
Yes. We regularly deliver to warehouses, factories, construction sites, schools, retail stores and commercial premises. Please provide any site access instructions when ordering.

Do I need to be there to sign for delivery?
Most deliveries require someone to be available to accept and sign for the goods.

Can you deliver at a specific time?
Specific delivery times cannot usually be guaranteed, but we'll do our best to accommodate requests where possible.