Whether you're ordering a single storage bin or equipping an entire warehouse, we're here to make the process as straightforward as possible. Below you'll find answers to our most commonly asked questions.
Payment FAQs
What payment methods do you accept?
We accept a range of secure payment methods including:
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Visa
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Mastercard
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American Express
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PayPal
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Apple Pay
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Google Pay
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Bank Transfer (BACS)
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Credit Account (approved customers)
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Pro-forma payments
All online payments are processed securely using encrypted payment gateways.
Do you accept PayPal?
Yes.
PayPal offers a quick and secure way to complete your purchase without entering your card details. If available on your account, PayPal Pay in 3 may also be offered directly through PayPal.
Can I pay with Apple Pay or Google Pay?
Yes.
Apple Pay and Google Pay provide a fast and secure checkout experience on compatible devices and browsers.
Can I pay by bank transfer?
Yes.
If you prefer to pay via BACS, simply select Bank Transfer during checkout (where available) or contact our sales team.
Your order will normally be processed once cleared funds have been received.
Can businesses apply for a trade account?
Yes.
We regularly supply businesses, public sector organisations, schools, warehouses, retailers and industrial customers.
A trade account can provide:
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Credit facilities (subject to approval)
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Faster ordering
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Dedicated account management
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Quotations for larger projects
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VAT invoices
Contact our sales team to request an application form.
Do you offer credit accounts?
Yes, subject to status.
Approved customers can purchase on agreed payment terms following a successful credit application.
If you'd like to apply, simply contact our team, who will guide you through the process.
What is a pro-forma account?
A pro-forma account allows you to receive an official quotation or invoice before payment.
Once payment has been received, your order will be released for processing.
This option is popular with:
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Schools
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NHS organisations
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Local authorities
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Larger businesses
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Companies with purchasing departments
Order & Delivery FAQs
How do I track my order?
Once your order has been dispatched, we'll send tracking details by email where available.
If your shipment consists of multiple consignments, you'll receive tracking information for each delivery where applicable.
Will I receive delivery updates?
Yes.
You'll receive confirmation when:
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Your order has been received
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Your order has been dispatched
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Tracking information is available
For some carriers, you'll also receive estimated delivery windows on the day of delivery.
Can I request a specific delivery date?
In many cases, yes.
If you have a preferred delivery date or site restrictions, let us know before placing your order or include the information during checkout.
We'll always do our best to accommodate your requirements.
How long will delivery take?
Delivery times vary depending on the product. Most items are delivered within 2-3 working days. However, some items may have a longer lead time than others dependant on which warehouse they are shipped from or whether the item has been made-to-order. Please refer to the product page for delivery lead times.
Estimated delivery times are shown on individual product pages wherever possible. We can also offer next-day delivery on most stock items. Please contact us for a quotation.
What happens if my goods arrive damaged?
Although this is rare, please inspect your delivery upon arrival.
If goods arrive damaged:
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Photograph the packaging and damaged product.
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Notify us as soon as possible.
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Retain the packaging where possible.
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We'll investigate immediately and arrange a suitable resolution.
What if something is missing from my order?
Please contact our customer service team as soon as possible, quoting your order number.
We'll investigate the issue and arrange any missing items to be dispatched as quickly as possible.
How do replacements work?
If a product is faulty, damaged or incorrect, we'll work quickly to resolve the issue.
Depending on the situation, we may:
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Send replacement parts
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Replace the product
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Arrange collection
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Offer an alternative solution where appropriate
Our aim is always to resolve issues with minimal disruption.
Business & Customer Service FAQs
Who is Filstor?
Filstor is a UK supplier of storage equipment and workplace solutions.
We supply businesses across the UK with products including:
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Warehouse shelving
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Longspan shelving
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Plastic storage bins
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Wire storage baskets
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Lockers
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Workstations
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Storage boxes and containers
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Retail display equipment
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Industrial storage solutions
From single online orders to larger commercial projects, we help businesses make better use of their space.
Why choose Filstor?
Customers choose Filstor because we offer:
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Extensive range of quality storage products
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Competitive pricing
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Expert product advice
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Reliable nationwide delivery
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Friendly customer support
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Solutions for businesses of every size
Our aim is to provide practical storage solutions backed by excellent service from enquiry through to delivery.
How can I contact Filstor?
You can contact us by:
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Telephone
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Email
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Website contact form
Our team is always happy to help with product advice, quotations or order queries.
What are your opening hours?
Our office is open:
Monday – Friday: 8:30am – 5:00pm
Closed weekends and UK public holidays.
Do you offer Live Chat?
Yes.
Our Live Chat service allows you to speak directly with a member of our team during office hours.
If we're unavailable, simply leave a message and we'll respond as quickly as possible.
Can you help me choose the right storage solution?
Absolutely.
Whether you're fitting out a warehouse, workshop, retail store or office, our experienced team can recommend products based on your available space, budget and operational requirements.
Simply contact us and we'll be happy to help.
Do you supply businesses throughout the UK?
Yes.
We deliver nationwide and work with businesses of all sizes, from sole traders and SMEs to national organisations, local authorities, educational establishments and industrial manufacturers.
Are your products covered by a warranty?
Many of our products include manufacturer warranties.
Warranty periods vary depending on the product, so please refer to the individual product page or contact us for more information.
Can I leave a review?
Yes, we value all customer feedback.
If you've recently ordered from Filstor, we'd love to hear about your experience. Customer reviews help us continually improve our products and service and give future customers confidence when choosing us. If you receive a review invitation after your purchase, we'd be grateful if you could take a few moments to share your feedback.
Looking for More Information?
Our Knowledge Centre contains helpful buying guides, installation advice, product comparisons and industry insights covering everything from warehouse shelving and storage bins to workplace organisation.
Many of our existing blog articles already answer common customer questions including product benefits, comparisons and suitability. If you have any specific questions, we’d be happy to help.